THE SPECIALIZED SOCIAL APPROACH SERVICE IN VITÓRIA: WORK PROCESS AND IMPROPER REQUESTS IN THE YEAR 2024
Name: SIMONE ALVES DE SOUZA
Publication date: 17/11/2025
Examining board:
Name |
Role |
|---|---|
| ANA CRISTINA OLIVEIRA DE OLIVEIRA | Examinador Externo |
| CENIRA ANDRADE DE OLIVEIRA | Examinador Interno |
| SILVIA NEVES SALAZAR | Presidente |
Summary: This study analyzes the work process of the Specialized Social Outreach Service (SEAS) in the municipality of Vitória and the undue requests made in 2024, in relation to the prerogatives that guide its work with the homeless population. Through
documentary research (reports, diaries, territorial analyses, requests from 156 and their responses, the SEAS's political-pedagogical project, work plans, and technical guidance booklets used in the SEAS), and categorization of demands, several forms of undue requests were identified, that is, demands inappropriate to the service (health, security, urban cleaning, prejudiced and moralistic, etc.), revealing the existing tensions between citizens and public policies directed at this population segment. For data analysis, content analysis was used, with the sample defined based on theoretical saturation. The results demonstrate a robust and organized work process, highlighting the urgency of strengthening the intersectoral nature of public policies in order to avoid overburdening social assistance with demands that exceed its institutional scope. It reaffirms, therefore,
that addressing undue requests requires a reconstruction of the SEAS work process, based on a broader reflection on the direction of social policy in Brazil.
